Original topic:

Credit card issue on galaxy watch

(Topic created on: 03-13-2024 08:33 PM)
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issa069
Beginner Level 2
Options
Samsung Pay
Hi, I have s24u and a galaxy watch 6 classic. I can't add my credit card to my watch.
I have my cards on my phone but when I try to add it to my watch it shows empty and no cards in the wallet. Any idea how to fix it?
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13 Comments
Deeezzyyy
Expert Level 1
Samsung Pay
Why would I need to call the bank? My card gets added no problem on my phone so it is compatible with Samsung wallet.

It just doesn't want to appear in the list when I want to add to samsung wallet on watch so the issue is clearly on samsung's side and not with the bank.

For reference, in my case, I am talking about my TD Visa debit card.

A lot of other users also reported the same issue as me. They cannot add their debit card to their watch when there is no issue adding it to their phone.

So again, it seems like the security policy or the compatibility is different on the phone and the watch.

Therefore, my fix as I mentionned to the OP, is to use Google wallet on watch
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Al-001
Active Level 7
Samsung Pay
I see, and it looks like we have different issues. I experienced difficulty adding my cards to my watch with authentication failure, and I have to call my back every time whenever I need to reset up my watch. It's painful, too.
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Helenna
Moderator
Moderator
Options
Samsung Pay

Hi, we are sorry to hear that you are unable to add the credit cards to the Galaxy watch.

We certainly bring it to our team for further review.

We request you to register your concern in Samsung Members Application. Please follow this path to register your concern in Samsung Members Application.

(Open Samsung Members Application > Get help > Send Feedback > Error report).

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.

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issa069
Beginner Level 2
Samsung Pay
I just did.
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