Original topic:

My new S21 ultra responds that it is rooted

(Topic created on: 09-11-2023 06:57 PM)
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Symonkabs
Beginner Level 2
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Secure Folder

Hello members, I bought a new Samsung S21 ultra but when I tried to use Samsung Pass responded that my device was rooted! Samsung Health, secure folder also cannot work 

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5 Comments
Nylah
Moderator
Moderator
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Secure Folder

Hi, I request you to please follow the below steps once and check again.

Here is the path:

Power the device off.

Press and hold the Volume Up key and the Power key.

Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.

Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.

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RedDogRabbit
Expert Level 5
Secure Folder

What is the model number of your device, ie: SM-xxxxx? 

Clearing Cache is likely to be a waste of time for this issue. 

You can also go to Settings > Settings > About Phone & Click on Status Information.. What does it say the Phone's Status is, ie: "Official", or "Unofficial"? 

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NinjaNick
Beginner Level 5
Secure Folder
You say you bought it new, but the Galaxy S21 Ultra is a pretty old phone to find it brand new today. If it was not purchased from an authorized store, it could be you purchased a pre-owned device that was rooted by the previous owner.
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jcprince
Beginner Level 2
Secure Folder
444 you people out there do a memory diagnostic test every 10-20 days.dont work 222 hard at your day job because now especially if you own a Dell g7 ?...ok there are 15-16 memory banks in the memory of most laptops&dell especially the g7.now when the lights on a g7 don't come on its telling you there's a problem....THATS RIGHT RESTART OR CHECK YOUR WHAT MENU?RIGHT YOUR BOOT MENU YOU MIGHT HAVE222MANY APPS RUNNING OR RIGHT RUNNING IN THE WHAT?RIGHT BACKGROUND....I HOPE THIS HELPED CTRL SHIFT ESC IS WHAT?RIGHT BOOT MENU NOW DEACTIVATE ANYTHING YOU DONT NEED RUNNING BECAUSE THATS RIGHT YOUR BOOT TIME WILL SHORTEN....AND REMEMBER IM JC DURING THE DAY&THE F.......PRINCE OF DARKNESS IN THE DARK....I GOT FLOWERS?
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RedDogRabbit
Expert Level 5
Secure Folder

Just nothing but Nonsense.. Reported.. 

Get help. 

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