Cannot trade-in

[JoySharma]

I was trying to purchase S23 Ultra ffoem Samsung Canada website. I cannot trade-in my S21 Ultra. It is not recognizing my phones IMEI number.

[Montreal1]

Is your S21 Ultra is a Canadian model? If not, then forget about it.

[JoySharma]

No its an Indian model.
This cannot be done in the physical store as well?

[Montreal1]

No

[RedDogRabbit]

Your only option is to sell it privately, BUT MAKE SURE that you inform anyone who buys it, that it is NOT a Canadian device & that it IS an Indian device. 

[RedDogRabbit]

Others have reported the same issue, I believe that they just selected "generic", and they were then able to proceed. 

[JoySharma]

The option universal does not work....shows 0 exchange value

[iFlYSoLo]

You can't. Has to be Canadian

[Helenna · Accepted solution]

Hi, we would like to inform you that,

The “Eligible Trade-In Product” means any Samsung Galaxy S21 Ultra, Note20 or Note20 Ultra smartphone in any condition provided that it:

(i) is verifiable in accordance with its serial/IMEI number, (ii) was purchased in Canada; (iii) has a minimum qualifying trade-in value of $0 as determined by the Service Provider’s device valuation software.

Please visit the given link to know more about trade-in.

https://www.samsung.com/ca/offer/galaxy-s23-trade-in-promo/

[JoySharma]

Hey guys I finaly got my S23 Ultra today.
I have a quick question.
Does S23 Ultra has WQHD+ screen resolution or QHD+?