Resolved! Solved

Original topic:

S21 Ultra freezing after Update

(Topic created on: 12-04-2022 05:31 PM)
3463 Views
Kaler
Active Level 6
Options
Solutions & Tips
S21 Ultra has been freezing constantly after this Android 13 update. Doesn't matter which app or screen I am on. Lock screen, rotating, everything.
Anyone knows how to fix it or what but without reseting the phone ?

1 Solution


Accepted Solutions
Solution
Solutions & Tips
I would try do a Wipe Cache Partition after Android 13 update.

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partition
- press power key to confirm
- click yes
- click reboot system

View solution in context

9 Comments
Solution
Solutions & Tips
I would try do a Wipe Cache Partition after Android 13 update.

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partition
- press power key to confirm
- click yes
- click reboot system
Kaler
Active Level 6
Solutions & Tips
Thanks , so far working great
KOTS21
Expert Level 1
Solutions & Tips
Accept it as a solution if what Tallman suggestion worked for you
jcarlosunltd
Active Level 2
Solutions & Tips

Tips: Connect your Galaxy S21 series phone to a PC using the original USB-C cable and

-Power off your phone

- Press and hold vol up and power key until you are in recovery mode..

0 Likes
Solutions & Tips
Do you have doordash app installed?
0 Likes
Kaler
Active Level 6
Solutions & Tips
No I use use it. The above solution reqlly worked for me
0 Likes
bigrob8181
Beginner Level 2
Solutions & Tips

I do, and have often wondered if it was causing issues. Do you think it's the culprit? 

0 Likes
Helenna
Moderator
Moderator
Options
Solutions & Tips

Hi Kaler, we are good to see that the above steps by Tallman to perform Wipe cache partition worked for you.

Please write back to us if you need any further assistance.

Thank you Tallman.

0 Likes
Solutions & Tips

After the last couple updates my S21 ultra 5g 512gb/16gb version has been freezing and restarting. This is especially a problem in poor or no reception areas. If I put the phone into airplane mode and use wifi then it mostly eliminates the problem although it has frozen and restarted once or twice anyway as well. It is super frustrating. It feels like Samsung intentionally ruined s21(planned absolescence) to force people to upgrade. This really makes me want to reconsider from buying any more of Samsung products. I have 1500$ in this phone and I am not buying another Samsung product at this rate. Very discouraging.