Gmail on Tab A and Tab A7 (Android 10) will not update beyond 17 June 2020 ver.

[RedCanoe]

Have spent a day on this.  Google Support have exhausted  their long lists of actions. There answer is that it is a Samsung issue. My 2 Samsung  phones have updated  ok to 24  arch 2021 version. Any ideas?

[Tallman]

Hi RedCanoe, are you talking about your Gmail app not update? Can you explain what is 17 June 2020 ver and 24 March 2021 version?

[RedCanoe]

On my Samsung phones, the Google Play store has updated the Google Gmail app to the latest version (now April 2021.) The update does not take place on my Samsung Tab A (Model SM-T590) & A7 (Model SM-T500) and a friend's (Model SM380.) The Play store lists only the 17 June 2020 version as compatible. There are similar reports on the Internet. Google support says its a Samsung problem; Samsung support says its Google problem. I'm caught in the middle with unpatched gear. It's been almost one year. Please escalate this issue to get the issue dealt with.

[Valeriya]

Hi, Could you please elaborate on the issue that you are facing with the device so that we will help you further?

[RedCanoe]

On my Samsung phones, the Google Play store has updated the Google Gmail app to the latest version (now April 2021.) The update does not take place on my Samsung Tab A (Model SM-T590) & A7 (Model SM-T500) and a friend's (Model SM380.) The Play store lists only the 17 June 2020 version as compatible. There are similar reports on the Internet. Google support says its a Samsung problem; Samsung support says its Google problem. I'm caught in the middle with unpatched gear. It's been almost one year. Please escalate this issue to get the issue dealt with.

[RedCanoe]

Hi, Valeria. Anything to report on this enquiry?

[Valeriya]

Hi, Please use the Samsung Members app to generate the error report by using the below link so that the team can review the Log Files. In step 5, please select the "Application" category. In step 6, Please check "send the system log data". https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

[RedCanoe]

Valeria, this URL gets redirected to https://www.samsung.com/ca/support. Please send another link to submitting an error report.

[RedCanoe]

@valeriya, it's ok. I sent an error report and Log File with a long press on the Members app. Thank you.

[RedCanoe]

@valeriya, it's ok. I sent an error report and Log File with a long press on the Members app. Thank you.