Original topic:

Buds3 pro giving charging stopped notifications

(Topic created on: 10-22-2024 11:10 AM)
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Ja551e
Active Level 5
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Wearables

image

Check reddit, there are many people i believe getting this , seems like a buds3 pro update issue or buds3 pro manager app issue

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Ray1
Expert Level 2
Wearables

Check this article that I posted about a few days ago about clearing the cache to get rid of moisture in charging port of phones - kind of sounds like the same problem might be happening with your buds 3 

Not positive which app to clear the cache in but would likely start with your Galaxy wear app and the Galaxy Buds3 Pro Manager 

https://r1.community.samsung.com/t5/solutions-tips/water-in-charging-port-message/td-p/29840739

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Helenna
Moderator
Moderator
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Wearables

Hi Ja551e,

Sorry to see that your'e experiencing this issue after the update. Please try the possible steps to resolve this issue:

Even if you’ve cleaned the case, double-check the charging connectors on both the case and the earbuds. Dirt or small debris can sometimes prevent a proper connection. Use a soft, dry cloth or compressed air.

Please try to Reset the Galaxy Buds: Go to the Galaxy Wearable app, navigate to your earbuds settings, and select the option to reset the buds to factory settings. This can help clear any software glitches.

If the earbuds continue to charge fine despite the notification, you can turn off the notification from the Galaxy Buds Pro Manager settings by going to App notifications and turning off specific notifications.

We request you to send an error report using Galaxy wearable app by following the below steps:

Open the Galaxy Wearable App > Access Help & Support > Tap the Menu (three horizontal lines) located in the top left corner of the Galaxy Wearable app > Scroll down and tap Contact us > Tap on Error Reports > Select the device you would like to raise the error report for > Write a detailed description of the problem you're experiencing (e.g., "Buds3 Pro giving 'charging stopped' notifications repeatedly even when charging") > You can attach screenshots (like the one you shared) to provide more context. Send the Report: Once filled out, submit the report. You may also have the option to send device logs, which can help Samsung diagnose the problem more effectively.

An expert from the Samsung Members team will investigate the problem and hopefully address it in future updates.

Thank you.

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