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10-04-2020 08:27 AM in
WearablesSolved! Go to Solution.
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10-04-2020 08:52 AM in
WearablesHi rorieux, In case of sound amplifying like ambient mode, feedback like crackling or howling may occur when your earbuds or eartips do not fit well in your ears. Please make sure your earbuds including eartips of Galaxy Buds+ fits properly with your ears and if not, replace with eartips that fit your ears. Also we recommend to adjust the level of the ambient sound to low when crackling occurs.
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10-04-2020 09:08 AM in
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10-04-2020 10:19 AM in
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10-04-2020 10:54 AM in
WearablesHi rorieux, This is a normal operation of Ambient sound feature which helps you hear your surroundings clearly while you are listening to music outdoors, so you can quickly detect any potentially dangerous situations and is not a defect. I suggest you adjust the Ambient sound level accordingly to avoid the cracking sound. By the way, Congratulation on your new device.
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10-04-2020 10:56 AM in
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10-04-2020 10:59 AM in
WearablesHi rorieux, If you find my comment helpful, please take the time and accept it as solution by clicking on 3 dots >> tap on "Accept as solution" and help others with the same query.