Galaxy -watch 4

[J1P]

Not sure if anyone else has noticed this.

After the last update, when you check ECG, after the reading is completed, before the results are displayed, the watch signs you out.

You have to re-enter you pass word/code to get back into the watch.

[Nylah]

Hi J1P, we request you to perform reset on your smartwatch by following the steps in the given link and verify if it solves the issue.

https://www.samsung.com/ca/support/mobile-devices/samsung-smartwatch-reset/#:~:text=On%20most%20Sams....

[J1P]

Thanks Nylah. I shall give it a shot.
Happy Holidays!

[J1P]

Tried the reset, as suggested by Nylah. It didn't work.
Also installed the latest Android (phone) update.
The issue persist. Looks like a software bug.

[Helenna]

Hi J1P, we appreciate your efforts in performing the troubleshooting steps.

As the issue is still not resolved, we suggest you to send an error report by following the below steps.

Launch the Galaxy Wearable app and tap the 'more' >> Tap 'Contact us' and then tap 'Error reports' >> Select device >> Next >> Describe the issue accurately and in detail >> Make sure 'Send system log data' is ticked >> Send your error report.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.

[J1P]

Thanks Helenna