i have this earbuds that only pairs on my phone but dont connect to bluetooth and wearable app..the galaxy buds can connect on other phones and can play music! my phone can connect on different earbuds and can connect on my car..i did everything from watching youtube and searching from google and still dont connect!already contacted the technical support but they can't figure out the problem!
We are sorry to hear this issue from you and appreciate your efforts in performing the possible troubleshooting steps. Please try the below steps and see if they might help to resolve the connection issue:
Go to Settings > Apps > Galaxy Wearable > Storage and clear the cache and data. This can help resolve any app-related issues.
Boot your phone into Safe Mode to check if a third-party app is interfering with the Bluetooth connection. If the earbuds connect in Safe Mode, a recently installed app may be causing the issue.
Ensure that there are no other devices interfering with the Bluetooth connection. This can include other Bluetooth devices or electronic devices nearby.
If the above steps don't work, then as a last resort please perform factory reset the device. Please back up your data before performing factory reset.
i tried putting my phone in safe mode and it just did the same..paired but doesnt connect,i can't do factory reset on my phone cause i might lose of my files that i won't recover it anymore!i tried using my friends galaxy buds 2 and it worked completely,its only this ear buds galaxy fe that doesnt work!
