WARNING: Non-LTE Watches are not returnable once opened 😠

[waqqas31]

I just found out the hard way. It took me about an hour to decide that my Watch7 44mm was (1) bigger, (2) more responsive and (3) easier to charge than the Watch8 Classic "46mm" that I just received, but when I contacted Samsung support to discuss my options, I was told that since I opened my watch, it was no longer returnable.

The policy can be found here:

https://www.samsung.com/ca/shop-faq/returns-and-refunds/

I really wish I spent $55 extra and sprung for the Watch Ultra, as the band locking design still allows it to lay flat and work with all older chargers, and not to mention it *actually* has a bigger screen than my 44mm GW7.

To top it off, the S/M band that I ordered was a much tighter fit than the S/M band that I got with the GW7. As much as I tried, they would not help me with that, either.

I hope this doesn't happen to anyone else...

P.S. Here's my impersonation of a US state department official in the White House Press briefing room:

Your eyes are lying to you /s

[RedDogRabbit]

If you are looking for a different / better band, get this one. 

Anlinser No Gap Straps Compatible... https://www.amazon.ca/dp/B0CFYB95DZ?ref=ppx_pop_mob_ap_share

[waqqas31]

Thanks, but it looks like they haven't made one for the Watch 8 Classic (yet)...

[KOTS21]

They make them aliexpress $10 CAN and it came in a week and a half

[Helenna]

Hi waqqas31,

Thank you for sharing your experience, and we're truly sorry to hear how disappointing this has been for you. 

We understand how frustrating it must feel to realize the Watch8 Classic didn’t meet your expectations, especially after comparing it with your previous device and even more so when you're unable to return it due to the current policy on non-LTE models.

It’s unfortunate that the band fit wasn’t quite right either, and we completely get how this adds to the overall dissatisfaction.

We really appreciate you taking the time to share this with the community, it’s an important reminder for others to carefully review the return policy before opening the product. Hopefully, your feedback will also be taken into account for future improvements in both product design and support flexibility.

[Jonathan34]

Yup, just learned this too. Awful place to buy from, literally every other store takes back open products except for Samsung. 100% won't buy from here again