Unfortunately after so many years of being a very happy Samsung customer and having been using everything Samsung including phones, watches, galaxy book, tablets etc. I had a most alarming and totally unexpected and unexplainable horrible experience with Samsung.
I purchased a galaxy book 360 from Samsung Canada website, the laptop is of excellent quality and performance, it comes with galaxy buds pro (worth c$ 289) as a bonus, unfortunately the buds kept getting disconnected all the time despite having excellent sonic quality, I sent them for repair and the service center sent me another pair, but the new pair was also defective, so I started another repair ticket and sent them through fedex as usual and kept the receipt, however, after 3 weeks I received an email from the service center saying they've cancelled the repair ticket because they haven't received the item. I called Samsung and emailed them the fedex receipt, they said they would investigate, after about one month of investigation they got back to me saying that the service center was claiming that they received an empty box, I requested the case be escalated and explained to the representative that in case the service center received an empty box like they're claiming then they should have contacted me immediately and made it clear that this was the case, but that's not what happened, they rather waited 3 weeks and cancelled because they didn't receive the item which means they were not honest about the story of receiving an empty box, besides, fedex has confirmed that they weight check all parcels before delivery. The representative apologized and escalated the matter to the executive relations department, they took almost two months to investigate then I was told that they will send me a new pair of buds, the new buds arrived and to my utmost dismay they were the regular buds worth c$169 and of inferior sound quality, I called Samsung again thinking this had to be an honest mistake, the executive relations department representative said she would escalated the matter to the head office and get back to me in 48 hours, this never happened so I kept trying to contact them again and again until finally the executive relations department lady told me that this was the best they could do for me, I was appalled by what she said because I wasn't supposed to be downgraded, she tried to convince me that the buds pro were out of stock but I told her that they're available for sale online and in every Samsung store in town, and even if they were I was supposed to receive an upgrade not the cheaper version, I asked to speak with her supervisor but she said she had no supervisors!!! and that they can't do anything else for me.
By doing this Samsung has not only lost a loyal customer, it also managed to turn him into a bitter enemy, since this unfortunate incident I've vowed never to buy a Samsung product again even if my life depended on it and to warn everyone I know about how cheap Samsung is. Well done Samsung, you saved c$120.
My watch has only worked for a year and a half and it started with the cover falling off and the battery heating up and finished. 1 year and a half at $500
