A52 4G -problem with restarting

[tkalchev]

Hello,

when I use my phone maybe 3 or 4 times a day it turns off by itself. I gave it to service just updated it and the problem continues,do you have idea what's the reason of this problem and how i can fix it

[Helenna]

Hi, please perform Safe Mode. Using Safe mode disables all downloaded apps and loads only the original software that came with your phone, allowing you to determine if the issue is caused by an app or with the phone.

If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and it should be uninstalled.

First, open the Power menu:

• On devices with a regular Power key, press and hold the Power key until the Power menu is displayed.
• On devices without a dedicated power button, swipe down with two fingers from the top of the screen to open Quick settings. Tap the Power icon at the top of the screen.

Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.

Use the phone normally to see if the issue has been resolved. If the phone is operating normally, a recently installed app was most likely causing the issue.

• If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. 

  One by one, uninstall any apps you downloaded just before your phone began having the issue.

  After uninstalling each app, restart the phone and check if it is functioning normally.

If nothing works as a last resort, please perform backup and factory reset the device by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Thank you.