Can't move files around in My Files

[angiethehun]

I downloaded an MP3 notification sound but can't get it loaded in my notifications folder. The only place I can find audio files is in My Files and it doesn't matter what I click on, the Move To button is grayed out. How do I move files around and where else can I find them?

[Tallman]

Plug your phone into a computer, use windows explorer to move your ringtone file.

[Georgine]

Hi, please try the steps given By Tallman and get back to us with the results.