Original topic:

issues with Samsung browser

(Topic created on: 06-23-2020 01:49 PM)
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SavvySavoie
Active Level 4
Options
Galaxy A
Ok I just got my android 10 update earlier today but Samsung internet is showing there's a update but when you go to update it there's no update available at all anyone else having the issue as well?
SavvySavoie
Active Level 4
Galaxy A
yeah I think it's a server glitch because I just did all of what you guys told me to do and nothing worked and there customer support live chat is messed up today as well
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Kinsley
Moderator
Moderator
Options
Galaxy A

Hi @SavvySavoie,

We will consider it as feedback and will forward this to our team to look into this and fix it as soon as possible.

Galaxy A
Did you try Clearing the Play Store Cache & Data - Reboot?
If that fails - Try Uninstalling Updates for Samsung Internet - Settings - Apps - Search for "Samsung Internet" - Three Dot Menu Top Right - Uninstall Updates - Reboot & Update from the Play Store.
mytech
Expert Level 3
Galaxy A
Ooh nice 1 @Shaggyskunk1, haven't had this in awhile 🤙👍
Your a thinker 🤪
Usually get this with those android boxes but sooo could be 🤷

This is so All rewinding back to the factory reset before the update 🤦
SavvySavoie
Active Level 4
Galaxy A
your live chat customer support is not working properly it tells you 55 seconds but the seconds go up instead of down on live chat
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CHMultimedia
Expert Level 5
Galaxy A
Latest version is version 12.0.1.x. You are out of date
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Cassidy
Expert Level 5
Galaxy A
Like Shaggyskunk1 I have version 12.0.1.47 and this is last version done
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SavvySavoie
Active Level 4
Galaxy A
I've done everything to resolve it has to be a issue on Samsung side or they sent me a bad android 10 update witch is affecting it
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mytech
Expert Level 3
Galaxy A
Not everything!
Although sucky...
Backup with smartswitch or cloud space and do a factory reset 🤦
Id still like to know why you want this update so badly 🤷
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SavvySavoie
Active Level 4
Galaxy A
or a galaxy store issue witch I didn't get a update after I got my software update so could be the issue because Samsung browser sends me to the galaxy store for the update so has to be a galaxy store issue
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