New email not coming in unless i open app

[Danbidan]

Hello ! Yeah, that question again !!!

I've been trough many post with solution and elsewhere on internet. Spent many hours to go trough every thing again and again on my phone. I'm getting desperate about that and there's no bridge close i can jump from...........

Reboot : yes

wipe cache : yes

Galaxy A20

samsung email version 6.1.97.1

[Danbidan]

I don't understand....

I compare 2 apps, email and FB for the battery optimization.

FB , battery optimization is turned on and it works in background.

If email battery optimization is turned on, i have a warning when i open it that says that my app will not work in the background and i will not receive my emails if battery optimization is turned on...

[Danbidan]

If i turn on the " background activity authorization " and reboot, it  comes back to "OFF "

Anyway, If battery optimization is turned on, the app will warn me that i have to turn it off to receive my emails. But i don't receive them either way.....

[Dem_Crumblies_TechYT · Accepted solution]

I asked our AI friend and this is what was suggested to try:

Email Sync Settings

• Check Sync Settings:
  • Open the Samsung Email app.
  • Go to Settings (usually by tapping the three-dot menu or hamburger menu and selecting settings).
  • Select your email account.
  • Ensure Sync Email is enabled.
  • Adjust the Sync Schedule to automatic or push.

---

2. Battery Optimization Settings

• Disable Battery Optimization for Samsung Email:
  • Go to Settings > Apps.
  • Find and select Samsung Email.
  • Tap Battery > Optimize battery usage.
  • Switch to "All apps" and ensure Samsung Email is not optimized.

---

3. Data Usage Restrictions

• Allow Background Data:

  • Go to Settings > Apps.
  • Find and select Samsung Email.
  • Tap Mobile Data or Data Usage.
  • Ensure Allow background data usage is enabled.

• Allow Unrestricted Data Access:

  • Go to Settings > Connections > Data Usage > Unrestricted data access.
  • Enable it for Samsung Email.

---

4. Power Saving Mode

• Disable Power Saving Restrictions:
  • If Power Saving Mode is on, it might restrict email sync.
  • Go to Settings > Battery and Device Care > Battery.
  • Turn off Power Saving Mode or adjust App Power Management to exclude Samsung Email from restrictions.

---

5. Check App Permissions

• Grant Necessary Permissions:
  • Go to Settings > Apps > Samsung Email > Permissions.
  • Ensure it has access to necessary permissions like Storage and Network Access.

---

6. Network Connection

• Verify Internet Access:
  • Ensure your phone has a stable internet connection (Wi-Fi or mobile data).
  • Test by browsing the web or using another app that requires connectivity.

---

7. Reconfigure or Update the Email App

• Remove and Re-add the Account:

  • Go to Settings in the Samsung Email app.
  • Remove the email account and re-add it.
  • Use the correct server settings for your email provider.

• Update Samsung Email:

  • Go to the Google Play Store or Galaxy Store.
  • Ensure the Samsung Email app is updated to the latest version.

---

8. Clear Cache and Data

• Reset App Settings:
  • Go to Settings > Apps > Samsung Email > Storage.
  • Tap Clear Cache and, if necessary, Clear Data (this will log you out and reset app settings).

---

9. Notifications Settings

• Ensure Notifications Are Enabled:
  • Go to Settings > Apps > Samsung Email > Notifications.
  • Make sure notifications are turned on.

[Danbidan]

WOW !!!! SO many things to check ! 😀

Too bad, i had to stop to #3.....  The problem was there.

Data authorization when "Power saving mode" is activated, was not "ON" !!

Now it works even if in the "battery" set up, " background activity authorization " in not turned on.....

Ho well.  Tanks to everybody ! 👍

[Dem_Crumblies_TechYT]

Great to hear! Chatgpt comes through once more 😉