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Original topic:

Remote access to phone

(Topic created on: 09-13-2019 05:01 AM)
SamSungtwo
Active Level 7
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Galaxy A
I have had problems with find my device activating without my permission. 

Samsung wants to perform remote access to my phone. I have no intention of giving remote access to my phone but would like to know if anyone has allowed Samsung remote access to their phone and how was it accomplished and is there a running process already on the phone waiting for remote access?
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5 Comments
Jayman1973
★
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Galaxy A
I haven't ever had remote access to my phone. I cannot see any issue with Samsung using remote access to your phone. First I would call Samsung from a landline, explain what the issue is and then let them proceed. If you are on your phone Samsung won't be able to assist with the issue.
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mytech
Expert Level 3
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Galaxy A
I let them remote access my phone when I 1st got it, for me they just deleted and reinstalled the app I was having trouble with, Samsung Health and they lost all my data ffs 🤦. As far as I can tell it's not an open connection and you do have to give permissions b4 they can connect.
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SamSungtwo
Active Level 7
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Galaxy A
give them permission to what mytech?
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mytech
Expert Level 3
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Galaxy A
You have to give permissions on your device b4 Samsung can connect 🤷‍♂️
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SamSungtwo
Active Level 7
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Galaxy A
I have discovered that find my device only activates without my permission when I leave my home. No wifi connection.
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