Volume issues

[yellowpaste]

I recently bought a Samsung Galaxy A21 and noticed the sound is pretty low when listening to music. Is there any way to amplify the sound? I played around with the equalizer and even turned off the volume max.

[keagan]

Hi yellowpaste,

Open Samsung Members App and test your speakers.

Click on "Get Help" >> Phone care >> View more >> Interactive checks >> Test your speakers.

[yellowpaste]

The speaker is fine but it seems to only be low when connected to a headphone jack.

[Cassidy]

Hi @yellowpaste

Did you have high quality earphone ? Did you tried them on another device ?

[yellowpaste]

yes to both. the audio only seems to dampen when I plug it into the a21

[keagan]

Hi yellowpaste, It might be an issue with the earphones, so please check for any damages on the earphones. I suggest you to try using other earphones as suggested by Cassidy and check the issue.