unable to commect to bluetooth handsets-phone does not see devices

[MarinaKo]

Hi, have s phone J3,bluetooth switched on on phone and handsets,,but when run dcanning- no handsets are visible in the list. Byw , I am able to connect this handsets via iPhone. Please help to resolve this issue.

[Tallman]

Hi MarinaKo, have you make your headset visible? Once you make your headset visible, you can scan for the device and click on your headset to start pairing.

[Jeremy_from_Samsung]

Hi @MarinaKo,

Here is a few things you could try out:

- Make sure that your handset is fully charged and is in paring mode(there typically is a flashing red and blue indicator that the device is ready to be paired)

-Make sure that the handset is fully disconnected from the iPhone - when handsets turn on, they typically pair quickly to the phone with a previous connection
-Restart your phone, and toggle Bluetooth off and on.

Please let us know if you're still experiencing issues!
Cheers,

Jeremy

[ReneNCR]

We are 60 employees having the same phone with all different headphones. we have the same problem as you !