Original topic:

unable to commect to bluetooth handsets-phone does not see devices

(Topic created on: 02-20-2020 07:51 AM)
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MarinaKo
Beginner Level 2
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Galaxy J
Hi, have s phone J3,bluetooth switched on on phone and handsets,,but when run dcanning- no handsets are visible in the list. Byw , I am able to connect this handsets via iPhone. Please help to resolve this issue.
3 REPLIES 3
Galaxy J
Hi MarinaKo, have you make your headset visible? Once you make your headset visible, you can scan for the device and click on your headset to start pairing.
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Galaxy J

Hi @MarinaKo,

 

Here is a few things you could try out:

- Make sure that your handset is fully charged and is in paring mode(there typically is a flashing red and blue indicator that the device is ready to be paired)

-Make sure that the handset is fully disconnected from the iPhone - when handsets turn on, they typically pair quickly to the phone with a previous connection
-Restart your phone, and toggle Bluetooth off and on.

 

Please let us know if you're still experiencing issues!
Cheers,

Jeremy

ReneNCR
Beginner Level 2
Galaxy J
We are 60 employees having the same phone with all different headphones. we have the same problem as you !
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