Original topic:

Files Inaccessible After Update to One UI 3

(Topic created on: 03-03-2021 01:16 AM)
Muz4mmil
Active Level 1
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Galaxy Note
After android 11 One UI 3 Upgrade. The Android/data folder shows empty both on internal storage and SD card by native and all file viewers rendering to options to access internal folders and data within them inaccessible.
Downloaded files to such folders or SD Card/ aswell occupies space on card but dosen't show up.
Kindly respond and fix this patch.
19 Comments
Cassidy
Expert Level 5
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Galaxy Note
This has been relate since One UI 3.0 but Moderators don't give us any answer about this..
Some people just received One UI 3.1, I don't know if it's the samething... Do you have 3.1 ?

Screenshot_20210302-230720_My Files_30074.jpg

clipboard_image_1614744530089_1614744530089.jpg

Muz4mmil
Active Level 1
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Galaxy Note
yes I have 3.1
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Halston
Moderator
Moderator
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Hi Muz4mmil,

Please note that starting from Android 11, data access under the Android/data/package name is impossible due to a restriction of the new Android OS, so 3rd party app icons in a folder cannot be provided anymore.

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Muz4mmil
Active Level 1
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why does it show empty folder
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Tallman
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Galaxy Note
As I remembered, this is Google decision. You can try connect to Computer. Access the folder from computer, copy data out and put them out of Android folder. You should able to see the data again.
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Muz4mmil
Active Level 1
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I tried that but same result appear on internal and external storage.
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Tallman
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Galaxy Note
Can you do a screenshot again? Thanks.
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Muz4mmil
Active Level 1
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Galaxy Note
the screenshots as you asked

clipboard_image_1614973249509.jpg

Screenshot_20210305-144033_My Files.jpg

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Tallman
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Galaxy Note
I mean move your data out of Android folder. Like SD Card or internal storage → Documents. See my screenshot.

Screenshot_20210305-125556_My Files_24787.jpg

Screenshot_20210305-125400_My Files_24784.jpg

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