Original topic:

help!!

(Topic created on: 05-15-2020 10:15 AM)
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inkspiredcreations
Active Level 1
Options
Galaxy Note
Why would I have a rectangular light out of nowhere on the centre of my screen?!!?!?!??! Anyone else dealing with this?!?!? Note 9 btw..  is it fixable?!?!?
8 Comments
CHMultimedia
Expert Level 5
Galaxy Note
Can you please send us a picture of your display AND a screenshot?
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Galaxy Note
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keagan
Moderator
Moderator
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Galaxy Note

Hi inkspiredcreations,

Thanks for sharing the screenshots. Could you please share some pictures of your device's screen taken with another device showing the issue?

CHMultimedia
Expert Level 5
Galaxy Note
Your issue does not appear on the screenshots. It seems your display has a hardware problem. Can you send a picture taken with another device to confirm?
Galaxy Note
how about this one?
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CHMultimedia
Expert Level 5
Galaxy Note
Ah yes, now your issue is clear. Take it to a service center for repair. https://www.samsung.com/ca/support/service-center/
Galaxy Note
what would the issue be ?
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Vic20
Active Level 10
Galaxy Note
Hardware defect. Screen has to be fixed.