Draxx08
Active Level 1
Hi everybody, as I am new to this forum, I would please, like to know why my Samsung note 10 plus can not find or did not receive the Android 10 firmware update ?
I know I can get it from the settings, but everytime I try, it's never available.

Thanks for your answers and help 🙂🙂
35 Comments
Cassidy
Expert Level 5
What is your exact model and who is your provider ?
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KOTS21
Active Level 6
Are you talking about android 11?
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Hi, I think, I must have the 10 version first.
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What version are you running now?
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Draxx08
Active Level 1
The exact model is SM-N75U and my service provider is Videotron
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Your is US model. Canada Note10+ ends with W. But I am not sure why is not getting Android 10 as my wife's Note10+ already on Android11.
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It didn't make sense to me that he or she was asking about android 10 when I know it got the 11 with one ui3.1
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Yeah, should be getting Android11 instead now. But he said nothing available when click software update.
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I know the American note 10 plus got the update before the Canadian models
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