uppitydowney
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03-02-2018 04:08 AM in
Galaxy Note
The N8 battery gets to 100% the led goes green a few seconds later it goes red back to green and turns the screen on for ~5 seconds turns then turns off and repeats for the duration of the night.
latest updates
factory reset
ran the device optimation in samsung members
all diagnostics appear fine
anything else I should try before I return it to the store?
latest updates
factory reset
ran the device optimation in samsung members
all diagnostics appear fine
anything else I should try before I return it to the store?
7 Comments
Cprice
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03-02-2018 05:31 AM in
Galaxy Note
Have you tried using a different charger to see if the same thing happens when it's fully charged?
uppitydowney
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03-02-2018 05:41 AM in
Galaxy Note
not yet just the one that came with the phone it's 2weeks old done this since day 1

Jmak
Active Level 10
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03-02-2018 06:18 AM in
Galaxy Note
When your phone is charged 100% than try connecting phone to computer to charge and see if issue presist. Contact samsung service to whatever problem you find it can be either phone or charger.

Echo1
Expert Level 4
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03-02-2018 07:44 AM in
Galaxy Note
If your phone is only 2 weeks old and this has happened since day 1... I would take it back...
Yes try as Cprice and Jmak says ie try another charger but if it happens again on another charger it has to be your phone...
Yes try as Cprice and Jmak says ie try another charger but if it happens again on another charger it has to be your phone...

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03-02-2018 09:32 AM in
Galaxy Note
Hey @uppitydowney, this issue is difficult to diagnose or troubleshoot without physically inspecting your device. Please contact your local Samsung Service Center (http://www.samsung.com/ca/support/servicelocation/). Thanks!
- Wonchul
- Wonchul
Server
Active Level 6
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03-03-2018 02:14 AM in
Galaxy Note
dust or debris in the charge port....
uppitydowney
Beginner Level 2
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03-03-2018 09:22 AM in
Galaxy Note
it was a issue from day one i ended up returning the n8 for a replacement. The new one has no issues. wasn't dust or water or proximity issues. it was something with the fast charge in the phone.
