First and foremost id like to say that people should think twice before buying any Samsung product. One year ago i purchased S10 and ever since had countless problems with tgis $1k + phone. One or 2 months after the purchase phone refused to charge due to "moisture detected" error. Never gotten my phone wet , so this error was due to faulty chargibg port. Had to get it repaired at Service Centre. Ever since ive had this problem coming back from time to time but was able to quickly fix that. Today, when i woke up green and pink vertical lines appeared on tge screen. I did *#0*#0 test and it didnt work. With covid situation i think that it will take forever to see specialist at service centre and i doubt tgat this phone is under warranty. From the day 1 this phone was in case and i took great care of it. Never dropped, exposed to water etc. Since tge day i bought this phone ive had nothing but endless problems. For $1k + people can AND should expect problem - free reliable device. I will NEVER EVER buy ANY sumsung product in my life time.People should think many times before spending their hard earned money on faulty and very expensive phones made by Samsung
In the past 11 or so years - I've purchased about 14 different Samsung phones - I've only ever had one issue - My Note4 had an emmc failure & that was after about 4 years (I usually keep my old phones for developer testing).
While it SOUNDS like the vertical lines are the result of a "drop" - It's also possible that it's a defect.. Kinda short sighted to blame Samsung.. there's a reason why ALL manufacturers have a warranty - whether it's phones - cars - new homes... sometimes - crap happens...
I have to also agree with him I've been using samsung phones since the original note and s2 an I've only had a problem with the note 4. I still have my s2 and a s5 in fine working order. samsung makes good stuff. I just don't recommend there smart fridges or washer.
Samsung recently started to open up their repair centers. The brand has published an advisory saying that due to them being closed for the pandemic, they would extend the warranty of all products whose warranty was due to expire during the lockdown by one month after these reopen. So you might have some extra time on your hands here.
I agree with bigguy and shaggy. Nothing is perfect and I've also had many Samsung phones over the years and never had issues. They have been very reliable for me.
so far I've personally had a S7E, and my wife and I have S9+'s currently. I try to take good care of my stuff but my S9+ has had a few bad falls in the past 2 years. my wife is more careless with her S9+ than I am, and so far neither one of us have experienced any problems. Also by some stroke of a miracle neither one of us had a screening crack or break yet or malfunction in the past 2 years. so far so good and still going strong. 👍🏻 I personally have plans on by another Samsung device in the future and likely my wife is too.
I can understand your concern. Thanks for performing the test using the code. I suggest you to verify the touch screen functionality in the Samsung members app.
Go to Samsung members app>>Select the Help option>> Interactive Checks>> Select Touch screen.
Regarding Extended warranty please verify with live chat support as mentioned by @CHMultimedia.
If the problem persists, your device needs to be examined by the authorized technician.
You need to book an appointment before visiting the service center from the below link.
