Original topic:

Bluetooth not finding devices

(Topic created on: 03-02-2020 03:03 PM)
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Amphy
Active Level 1
Options
Galaxy S
Cant find my bluetooth device anymore 
17 REPLIES 17
Galaxy S
Is your Jabra headset still visible under paired device in bluetooth?
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Amphy
Active Level 1
Galaxy S
no, it is not
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Galaxy S
Ok, just want to make things clear. In bluetooth settings, there are 2 parts. Paired device and Available device. If you have used the earphones in the afternoon, your earphones should still show in paired device. Even device not in use, it should still show in there.
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SamSungtwo
Active Level 8
Galaxy S
The feburary 2020 security update for a50 addresses bluetooth issues. You may want want to check your last update.
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Galaxy S
What kind of bluetooth issue?
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SamSungtwo
Active Level 8
Galaxy S
the bluetooth issue I lookup in the security notification site.
https://security.samsungmobile.com/securityUpdate.smsb
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Kinsley
Moderator
Moderator
Options
Galaxy S

Which model are you using and Android version?

Have you tried to connect other devices to your mobile?

 

mytech
Expert Level 3
Galaxy S
There only 2 ways to go with this...
1 can you connect the earphones to any device (you know how to put them in pairing mode) , if not, then it's something to do with them
2 can you connect other Bluetooth stuff to your device, if not, its something to do with your device.

If it's your earphones? warranty 🤷♂️
If it's your device try this
@Cassidy
https://r1.community.samsung.com/t5/Others/Wipe-cache-partition-for-all-devices/td-p/3156063

Then of course if it's your device and wiping cache don't help, you hafta smartswitch a backup and try resetting to factory default 🤦♂️
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