I installed yesterday the new update of one ui 8.0, since then, my camera no longer works. error code in each of my applications using my camera. I want Samsung to find a fix. I need it to do so.
We sincerely apologize for the inconvenience you are experiencing with your camera following the installation of the One UI 8.0 update. We understand how essential the camera is for daily use, and we regret that this issue is affecting your experience.
To help resolve the problem, please try the following troubleshooting steps:
Restart the Device: Power off and restart your phone to refresh system processes.
Clear Cache/Data for Camera App: Go to Settings > Apps > Camera > Storage and select Clear Cache. If the issue persists, try Clear Data (note: this may reset app preferences).
Check for App Updates: Ensure all applications that use the camera are updated to their latest versions via the Galaxy Store or Google Play Store.
Safe Mode Test: Boot the device into Safe Mode (press and hold the Power button > tap and hold Power off > select Safe Mode) to check if third‑party apps are interfering with camera functionality.
Software Update: Navigate to Settings > Software update > Download and install to confirm that the latest patches are applied.
Reset Settings: If the issue continues, go to Settings > General management > Reset > Reset settings. This will not delete personal data but will reset system preferences.
If the problem persists after these steps, we kindly request that you submit an error report through the Samsung Members app > Support > Send feedback > Error reports. This will provide our engineering team with detailed logs to investigate and work toward a fix.
We are sorry to hear that you are experiencing unauthorized access concerns with your account. Protecting your privacy and ensuring the security of your internet connection is of utmost importance, and we understand how distressing this situation can be.
To help safeguard your account and prevent further unauthorized access, we recommend the following troubleshooting and security steps:
Change your account password immediately: Use a strong, unique password that includes a mix of letters, numbers, and symbols.
Enable two‑factor authentication (2FA): This adds an extra layer of protection by requiring a verification code in addition to your password.
Check connected devices: Review the list of devices currently connected to your account or Wi‑Fi network and remove any that you do not recognize.
Update your router settings: Log in to your router’s admin panel, change the Wi‑Fi password, and ensure encryption is set to WPA2 or WPA3.
Update software and firmware: Make sure your device, router, and any related applications are updated to the latest versions to patch security vulnerabilities.
Contact your service provider: If the issue persists, reach out to your internet service provider for assistance in securing your connection and account.
We sincerely apologize for the inconvenience and encourage you to take these steps promptly to restore the security of your account and internet access.
