Original topic:

Camera Failed After Android Update for S20 Ultra

(Topic created on: 12-19-2022 12:33 PM)
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j_louise
Active Level 1
Options
Galaxy S
I have a Samsung s20 ultra purchased in 2020. I installed the android update on Wednesday and my camera will not work since then (warning: camera failed msg when I open app). 

so far I have
reset camera app
cleared camera cache and data
hard reboot of phone
Cleared cache partition 
factory reset phone

the camera fails in all, including safe mode before and after factory reset

Please provide a fix for this. I purchased this phone specifically for the camera. A link to roll back the update would be great.

Thanks
















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22 Comments
BradleyF
Beginner Level 2
Galaxy S

I had the same problem, same time, took it to a certified repair shop, 2 new cameras later told me it's probably a software issue

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Thatdapperman
Beginner Level 2
Galaxy S

I found a work around. I downloaded an app called Ai capture. It allows you to manually select which camera you want to use before it launches it. 

 

I've noticed that with mine, everything but the rear secondary camera labeled as hardware 2, the one that's the 100x, and it will work. 

 

Other than that, someone at Samsung dropped the ball. 

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RedDogRabbit
Expert Level 5
Galaxy S

On some things, yeah Samsung dropped the ball, the Camera on the S20 Ultra wasn't one of them. 

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