Original topic:

can't open links in apps

(Topic created on: 05-01-2020 09:52 AM)
4822 Views
mookie36
Beginner Level 2
Options
Galaxy S
I can't open links in apps I've tried opening them in my emails and tried opening them in my text messages whether it be for a link to YouTube or to an etransfer and they just won't open, they used to but not sure what happened. I have gone to settings and then apps and default apps and it says that "open links in apps" is on but yeah it doesn't. Any help would be great 
0 Likes
28 REPLIES 28
mookie36
Beginner Level 2
Galaxy S
yes I'm sure
0 Likes
Halston
Moderator
Moderator
Options
Galaxy S
Hey @mookie36,
Please perform clear cache for the app from phone settings and then reboot the phone and get back to us.
Go to Settings>>Apps>>Select one app from the list(Email or Message)>>Storage>>Clear cache.
0 Likes
mookie36
Beginner Level 2
Galaxy S
nope no dice
0 Likes
mytech
Expert Level 3
Galaxy S
What device are we using here?
0 Likes
mookie36
Beginner Level 2
Galaxy S
s10 plus
0 Likes
mytech
Expert Level 3
Galaxy S
This is one of the links you can't open so here it is, try this...

Samsung Galaxy S10 Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight ‘wipe cache partition’. Press Power button to select. Press the Volume down key until ‘yes’ is highlighted and press the Power button. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.

If that's not right I'm sure Someone will come in and correct me 🤪🤙
0 Likes
mookie36
Beginner Level 2
Galaxy S
lol ok will give it a try
0 Likes
mookie36
Beginner Level 2
Galaxy S
still nothing lol
0 Likes
mytech
Expert Level 3
Galaxy S
You could try going into
safe mode
Press the power key
When you see the shut down /restart buttons hold the shut down until it says safe mode then press it.
When in safe mode try to open a link and see if it works?
To get outta safe mode, simply restart your device.
If links work in safe mode I think it's a bad app 🤷
0 Likes
Vdavis
Beginner Level 3
Galaxy S

So my links work in safe mode but not regularly, what does that mean? I am experiencing the issue all throughout my phone not just a specific app. Messages, gmail, chrome, everything: cannot open links outside of safe mode

0 Likes