Original topic:

Can't scroll in Samsung Email app

(Topic created on: 11-20-2025 03:15 PM)
1287 Views
paulpaul
Active Level 4
Options
Galaxy S
S24 Ultra native Email app scrolling problem. Version 6.2.06.0

Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.

I did clear the cache (Does that ever actually solve anything?) Nothing changed.

Anyone have this same problem?

/paul
51 REPLIES 51
Galaxy S

Try uninstall updates from Android System Webview which u can find in apps > show hidden or System app. Clear the cache and restart. 

 

If I'm not clear please refer to this thread. Thank me later :)

 

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

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Lindsayab
Active Level 1
Galaxy S
The clearing the cache and data didn't work, but uninstalling updates and resetting to the factory setting seems to have helped. Thank you for the suggestions.
Lindsayab
Active Level 1
Galaxy S
Seems this needs to be done every few days, so still annoying and an issue Samsung needs to deal with.
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Smirnov
Beginner Level 1
Galaxy S

I've got the same issue as many others here. Tried all of your suggestions but has made no difference. Poor show Samsung!

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paulpaul
Active Level 4
Galaxy S
Must be AI. I posted the app version and my Samsung is set to automatically update. Everything is the latest.
paulpaul
Active Level 4
Galaxy S
Yes, the problem is unique to the Samsung email app.
KennyFamous
Active Level 1
Galaxy S
I am also having the same issue on Galaxy Z Fold 7. Tried clearing the cache but dont want to re-install as it dumps all the data and is a pain to restore.
Galaxy S

Try the solution in this thread it will surely work!! :)

 

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

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Ray1
Expert Level 3
Galaxy S

Your version of the Email app is the most recent

Since you say it is happening when you are composing possibly check your keyboard settings to see if there is something in there that is causing this to happen

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paulpaul
Active Level 4
Galaxy S
You're joking right?