Can't scroll in Samsung Email app

[paulpaul]

S24 Ultra native Email app scrolling problem. Version 6.2.06.0

Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.

I did clear the cache (Does that ever actually solve anything?) Nothing changed.

Anyone have this same problem?

/paul

[LadyPenFen]

THIS ACTUALLY WORKS!! WELL DONE YOU FOR WORKING IT OUT AND MANY THANKS!!

[paulpaul]

It worked once. Then on another try it didn't work. So I don't think this is a good workaround.

[Yousuf-Marfani]

I'm sorry to hear that, I searched more about this problem this is actually a bug in android update sadly, nothing to do with samsung. That system apps update itself automatically so the best way around is the keep uninstalling that system apps update. If I hear more I'll share with u all.

[paulpaul]

I also noticed sometimes the scrolling doesn't even work on a new email. So the problem isn't isolated to replying.

[paulpaul]

I know I shouldn't post about another issue within one thread however I am curious if anyone else has this problem with the same email app. If I go to the Sent mail folder, my most most recently sent emails (the ones from just hours ago) appear as expected, but within just a few short seconds (5 seconds?), these most recent ones then magically disappear, right in front of my eyes. They are they and then ***, they are gone. Eventually (hours?days?) those emails reappear and then stay in the list. Super irritating and hard to post (keywords fail to attract people to the topic: "emails disappear. Missing emails in Sent log" hits all the wrong problems. This problem is clearly a bug of some sort, and not a configuration issue.

Does anyone else have the problem? I have tolerated it for years across multiple devices. So maybe it is somehow related to our email provider (Telus - big company, so 🤷 ). Anyone else?

[Arktikgal]

I also have this same problem! It is driving me insane! I have tried all these things. It must be a glitch I. The app itself! Samsung pls get this fixed!

[Donfrenkel]

Hey Samsung, Fix This Already! 

S22+. Everything fully updated

[coddy]

A lot of people are having this problem. In the customer service chat I was told to take my phone to a service center

[paulpaul]

That's funny. I would bet a body part this is not a hardware bug. It's clearly a software bug due to a recent upgrade.

[coddy]

Yes, that's what I suggested...