Can't scroll in Samsung Email app

[paulpaul]

S24 Ultra native Email app scrolling problem. Version 6.2.06.0

Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.

I did clear the cache (Does that ever actually solve anything?) Nothing changed.

Anyone have this same problem?

/paul

[Wilmapix]

Same here. Today is Sunday Nov 23rd. Must be because of the update that came out this week. 

@samsung please fix. 

[airlandseaman]

I have tried all the recommendations on my s21.  All up to date. No joy. For me the scrolling problem does not occur on a new email. It only occurs when I try to reply to an email I receive.  If I start a reply then save it to Drafts then reopen the draft the problem disappears.

[MBrass]

Same scrolling problem. I spent an hour with the Samsung help folks and after going through all of their potential solutions (deleting cache/data, updates, removing/reloading app, etc, etc) the final recommendation was 'try again later'. I'll try a new app instead.

[Yousuf-Marfani]

Hi there, I experienced similar problem. I would suggest go to apps, then show hidden or system apps and find Android System Webview and uninstall the updates, clear cache and restart. It worked for me like a magic. Please refer to complete guide in the below thread.

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

[paulpaul]

I just tried this solution and it did not work.

Samsung needs to fix this bug. Report in via their bug reporting facility.

[LadyPenFen]

THIS ACTUALLY WORKS!! WELL DONE YOU FOR WORKING IT OUT AND MANY THANKS!!

[paulpaul]

It worked once. Then on another try it didn't work. So I don't think this is a good workaround.

[Yousuf-Marfani]

I'm sorry to hear that, I searched more about this problem this is actually a bug in android update sadly, nothing to do with samsung. That system apps update itself automatically so the best way around is the keep uninstalling that system apps update. If I hear more I'll share with u all.

[paulpaul]

I also noticed sometimes the scrolling doesn't even work on a new email. So the problem isn't isolated to replying.

[paulpaul]

I know I shouldn't post about another issue within one thread however I am curious if anyone else has this problem with the same email app. If I go to the Sent mail folder, my most most recently sent emails (the ones from just hours ago) appear as expected, but within just a few short seconds (5 seconds?), these most recent ones then magically disappear, right in front of my eyes. They are they and then ***, they are gone. Eventually (hours?days?) those emails reappear and then stay in the list. Super irritating and hard to post (keywords fail to attract people to the topic: "emails disappear. Missing emails in Sent log" hits all the wrong problems. This problem is clearly a bug of some sort, and not a configuration issue.

Does anyone else have the problem? I have tolerated it for years across multiple devices. So maybe it is somehow related to our email provider (Telus - big company, so 🤷 ). Anyone else?