Device Care

[Ryanm353]

Hi there,

On device Care, when I click the 3 white dots, then about device care, then update security engine, it just shows the 4 loading dots and never updates the security engine for scanning. It just constantly repeats the 4 loading dots and never moves on from this. Is this a problem? 

Thanks

[Helenna]

Hi Ryanm353, can you please provide us the model of your device to assist you better.

[Ryanm353]

Hi there, it is the Samsung S22 . I have also cleared the data and cache but it never worked. Still doing the same thing.

[RedDogRabbit]

On your S22

Go to Settings > Apps Search for "Device Care", Scroll down to "Storage" and Select > Clear BOTH Cache & Data for Device Care & Reboot.

It should work now.

 

 

[Ryanm353]

Yeah I tried this and it didn't fix the issue

[RedDogRabbit]

If that didn't work, then start with Booting into Recovery & Wipe Cache. 

If that doesn't fix the issue, then backup your device with Smart Switch & Factory Reset.

Instructions for both are below:

Power of your device & Wait a few seconds.

Press & HOLD the Power + Volume UP buttons, until you feel the device vibrate. Release BOTH buttons & wait a couple of seconds until you see the Recovery Menu.

Use the Volume button to Scroll down to Wipe Cache & Select with the Power button.

Wait a few seconds until the Recovery Menu Defaults to "Restart Now" & Select with the Power Button. 

Your device will Reboot.

Factory Reset is the same as above, but instead of Selecting Wipe Cache, you Select Wipe Data Factory Reset. 

⚠️⚠️⚠️

BEFORE you Factory Reset, BACKUP your device with Smart Switch. 

When your device Boots up, it will be to the Welcome screen, same as when you first received your device as new.

⚠️You'll need to know your passwords etc, So write them down if you need to⚠️

[Nylah]

Hi, we recommend you to please follow the steps given by RedDogRabbit.

Please access the given link below and follow the given steps.

For backup your data.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

For Factory data reset.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/