Original topic:

downloading pdf issues

(Topic created on: 01-16-2021 04:04 PM)
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JamieH
Active Level 1
Options
Galaxy S
Hi everyone.

In the past week or so, whenever I have tried to download a pdf, I get a message saying the file is corrupt or damaged. This has occurred with several different files. Can someone please help me? Thanks! Jamie 
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4 REPLIES 4
Galaxy S
I have a suggestion you can try. Uninstall the pdf progran, then re-install pdf program. See if this fix the problem.
Halston
Moderator
Moderator
Options
Galaxy S

Hi JamieH,

Welcome to the Samsung Members Community Canada.

Please try to download the files with a different browser and check.

Also, follow the instructions provided by the 

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GMR2014
Beginner Level 2
Galaxy S

I know this is a couple months old but I'm having the same issue and yes I've already tried using different PDF apps. I've tried Adobe, PDF reader, PDFelement (which is suggested to replace the now no longer being produced or used/updated Adobe PDF app). When I try to download it it does absolutely nothing. It acts as if it's being downloaded but then I go into my files and nothing is there that I downloaded. I can't download any of my bank statements, I can't download PDF files sent to me via email or anything. When I attempt to download it again it acts as if it has been downloaded and asks me if I want to download it again. In the past if that had occurred I could typically just click on the link and it would ask me what I wanted to use to open the file with and when this does that no matter what I select it tells me either the file is corrupt or that the file name is too long and to change it before trying to open it again. As I said previously when I go to check my files whether it's on my phone internal, my SD card or in my cloud it's not there. I have no issues with this on my Samsung Galaxy Tab 7. It does exactly what it's supposed to do so I can't figure it out and all my settings seem to be the same. I can't figure it out? 

Bpowell
Beginner Level 3
Galaxy S

I'm having the same issues.  Did you get a solution?  Thanks 

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