My front camera do not work as it should... whenever I open Camera app,back camera works but turning to front its freezing... it says camera is being used in another app.
Yes, I ran diagnostics and sent out the report as well... front Camera works sometimes and sometimes its not opening and says other app is using the camera... Did everything except factory reset...
Last resort, but you could see if samsung covers this in warranty, and if they will send you a new phone, as this seems like a hardware issue, unless you can confirm this is software
We understand how important it is for features such as the front camera and face unlock to function reliably, and we regret the inconvenience this has caused.
Since you have already attempted diagnostics and cleared cache/data without resolution, the next recommended step would be to perform a factory reset after ensuring that your data is backed up. This can help rule out any software conflicts. If the issue persists even after a factory reset, it may indicate a potential hardware concern.
In that case, we suggest visiting a Samsung Authorized Service Center for a full diagnostic. If your device is still under warranty, the service team will be able to advise you to fix the issue on your Samsung device Additionally, please continue to submit error reports through the Samsung Members app so our engineers can review logs and investigate further.
We appreciate your patience and the steps you have already taken. Thank you for sharing the details of the issue you are experiencing with the front camera on your Galaxy S25 Ultra.
