Original topic:

Galaxy S21 Ultra Keeps Crashing after Android 13 Update

(Topic created on: 11-28-2022 04:07 PM)
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scifi6759
Active Level 4
Options
Galaxy S
My s21 Ultra keeps crashing app like gmail and even samsung apps.

Has anyone experienced this too?
24 Comments
larrylar
Active Level 2
Galaxy S

how did u boot in recovery mode and wipe the cache and repair apps?

and

did that fix all the restarting?

thanks

ll

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RedDogRabbit
Expert Level 5
Galaxy S

Here are the instructions for Both Wiping Cache & Factory Reset. 

The "Repair Apps" is also available in the Recovery Menu. 

Power of your device & Wait a few seconds.

 
Press & HOLD the Power + Volume UP buttons, until you feel the device vibrate. Release BOTH buttons & wait a couple of seconds until you see the Recovery Menu.
 
Use the Volume button to Scroll down to Wipe Cache & Select with the Power button.
 
Wait a few seconds until the Recovery Menu Defaults to "Restart Now" & Select with the Power Button. 
 
Your device will Reboot.
 
 
 
Factory Reset is the same as above, but instead of Selecting Wipe Cache, you Select Wipe Data Factory Reset
 
⚠️⚠️⚠️
 
BEFORE you Factory Reset, BACKUP your device with Smart Switch. 
 
When your device Boots up, it will be to the Welcome screen, same as when you first received your device as new.
 
⚠️You'll need to know your passwords etc, So write them down if you need to⚠️
 
 
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larrylar
Active Level 2
Galaxy S

hi, thank u!

i did all that and it still kept shutting down and restarting and then i did the factory reset and still keeps shutting down and restarting....sooooooooooo frustrating!!

any thoughts?

thanks

ll

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RedDogRabbit
Expert Level 5
Galaxy S

If you Factory Reset your device & it is STILL crashing visit a Samsung Service Centre to get it checked out by a tech.

https://www.samsung.com/ca/support/service-center/

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larrylar
Active Level 2
Galaxy S

hi, did u find a fix for the restarting?

i did a factory reset and it was fine for a little but it is doing this again and keeps restarting all the time....any advise?

thanks

ll

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