Original topic:

galaxy s8 not locking the screen

(Topic created on: 12-12-2017 11:31 AM)
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sentone007
Active Level 1
Options
Galaxy S
or didn't matter what type of security I decide to use, the phone can be unlocked at any time. I tried face, Iris, pattern, disabled smart lock, disable unlocking with the home button.

I set to be locked immediately after locking but it can still be unlocked with just a swipe.
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12 REPLIES 12
sentone007
Active Level 1
Galaxy S
it's not, I don't even have any trusted device, it happens everywhere all the time. even when the only device I have with me it's the phone itself.
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Moderator_
Moderator
Moderator
Options
Galaxy S
Hey @sentone007, thanks for including a log file. I've already escalated this to our engineers at head office so they can take a closer look. In the meantime, could you please take your device to your local Samsung Service location (http://www.samsung.com/ca/support) to see if one of our reps can assist in troubleshooting this with you?

-Nick
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CharlieJohnson
Beginner Level 2
Galaxy S
Try enabling flight mode (so it turns off all wifi, location, etc.), putting a piece of tape over the camera on the screen-side, and don't talk. How does that work? We'll narrow it down if it does work to find out what's going on
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