Original topic:

Group Texts Can't See Me!

(Topic created on: 01-03-2025 01:39 PM)
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DoubledotJ
Beginner Level 2
Options
Galaxy S
Anybody know why group texts stop working all of a sudden? Seems I can only send a group text to a group but they go to indiviuals and they respond as individuals. If I try to send a group text, nobody in the group can see my texts. I am the one setting up the group. Have tried all the suggestions for 6 days now and no luck fixing the issue. Help!
5 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi DoubledotJ,

That's really sad! We are sorry to hear this issue from you. Please try the following troubleshooting steps to resolve the issue.

Clear Cache and Data for the messages app:Go to Settings > Apps > Messages. Tap Storage and clear cache and data (this won't delete your messages but may reset app settings). Relaunch the app and test group texting.

If your'e using Samsung Messages app, we recommend you to please switch to Google messages instead of preloaded Samsung Messages App.

Download from Google Play store > Google Messages and set as default. Google Messages ensures a smarter experience through AI suggestions and automatic organization. Test if group messaging works correctly with a different app.

Thank you.

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DoubledotJ
Beginner Level 2
Galaxy S
Already tried all those things over the past 6 days. Still not working. What other text messaging apps are there? Already tried both Google Messages and Samsung Messages
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Kathrin1
Active Level 6
Galaxy S
You could look for some on the internet, maybe Discord?
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Pete_L
Active Level 2
Galaxy S
As long as you have a somewhat recent model galaxy S and have the OS and apps up to date, then it may be an RCS issue. Maybe someone in your group has changed to IPhone or replaced their replaced their Phone (ios or android) and they don't have RCS activated yet. This can cause the problem you are describing.

Steps:
1. Make sure you have RCS messaging turned on in your messaging app (google messages or Samsung messages) If this option doesn't appear or won't activate, it could be that your mobile carrier hasn't updated their message handling to include RCS. This is unlikely now a days but might be the problem.
2. Ask that your iPhone contacts make sure they have updated to iOS 18. RCS is supposed to default to ON in that iOS version but you could ask then to make sure.
3. Ask your Android contacts to make sure they have RCS activated.
4. Optional but recommended: delete the existing chat group and start a new one woth the same people. YMMV with this as your contacts might not like it.

5. If it's still not working, then start testing your contacts one at a time. To do this, open a new message to one contact. In your test bubble, it should say RCS message or SMS message. If it says RCS, then both you and the contact are good. This is similar to an iPhone user being able to send an iMessage, versus a text message. If you bubble says SMS, this means you are using the old text messaging standard (sms) and group messaging wi be wonky. In this case, either you or your contact don't have RCS activated, or one of your mobile carriers hasn't added RCS compatibility.

Good luck!

UPDATE:
For completeness, I should add something about "other apps." If you want to "text message" then you should probably stick with google or Samsung messenger for RCS compatibility. There may be third party apps that are RCS compatibility though.

Alternatively, you can switch to a proprietary messaging platform that offers better cross platform communication (android, iPhone, Windows, Linux, etc,) and they operate over a data connection (WiFi or cellular for your mobile) There are many and they offer various features, but the one greatest issue is that as a proprietary platform, every person you chat with has to have the same one installed and create an account. If you are picking one to try, Whatsapp has been around forever, maintains updates, is reliable and has a very large global presence (I've read that globally, whatsapp is bigger than Apple imessaging. But, remember, everyone you are going to chat with also has to install whatsapp. With apple popularity in North America, this is often a hard sell to your iPhone friends.
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DoubledotJ
Beginner Level 2
Galaxy S
I just got this phone on Black Friday so it is new. The group texts were working just fine till last week. Thank you for your suggestions. I definitely have the RCS on. I will give your suggestions a try although would this be a problem when none of the 20 people in my group text receive anything from me but can chat amongst themselves in a different group that I set up previously?
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