How do I send back my trade-in?

[automaton]

I'm in Canada and received my S22+ today. When I purchased it I put in the IMEI of my current S10+ as the trade-in and got the discount.

However in the box that arrived there is nothing on how to ship my old phone back, no shipping labels, no instructions or anything. So what am I supposed to do here?

[GG2]

Didn't you get an e-mail with explanations on how to return your device?

[automaton]

No. I got exactly 3 e-mails: order acknolwedged, order confirmed, "your goods are on the way" from Samsung Canada.

Nothing else.

[GG2]

You should receive an email with instructions with a return shipping label to print.

[automaton]

Okay. How long does it usually take to get? Like if I don't get an e-mail within 2 weeks should I try to contact someone?

[GG2]

I got mine as soon as I received the phone. I would contact Samsung so they could send it to you.

* Actually, I got the email at the same time they sent me an email saying my order was on the way.

[automaton]

I tried to contact Samsung but I can't. I tried their online live chat and it just gets stuck at "Done". Then I tried texting WECARE and after giving the information and being places in queue I got a text that says "due to high volume we are unable to assist all customers..."

So then I wanted to e-mail them, but the e-mail contact link leads to Galaxy S22+ | Samsung Support CA which does not have any way to actually send an e-mail.

So now I have no idea what I'm supposed to do here.

[nid92]

How much time did it take for S22+ to arrive?

[automaton]

After shipped it came in 1 business day basically

[uzairm87]

Same issue here

Although my device is worth 0 the promo credit is there. Not our fault if they don't send labels I guess