How to get it off

[kahlua67]

I've noticed recently that anytime using the web, this send bar pops up and it blocks everything. I have an S9

I've tried everything, maybe someone knows how to get rid of it

Thanks

Kim

[keagan]

Hi Kim, Is this happening only with amazon.ca?

[kahlua67]

no, everything I go on the web

[keagan]

Hi kahlua67, Thanks for sharing the screenshots.

Could you please let us know the name of the browser application you are using? I suggest you to use a different browser and check if you are experiencing the same issue.

[Tallman · Accepted solution]

That is facebook messenger bar. Your browser looks like google chrome. Try using other browser and see if meesenger bar shows up. As I know Chrome on mobile has no built-in extension, you need to download other browser to use chrome extension.

[kahlua67]

I am using Samsung internet browser and it seems to be only doing that using fb if I click on a link. still trying to see if I can get rid of it

[Tallman · Accepted solution]

Ok, try click 3 bars on bottom right comer → click add-on

Any messenger or facebook add-on ?

Try remove add-ons if there is any.

[kahlua67]

thats all I have too

[Tallman · Accepted solution]

Try reset the browser :

Open Settings → Apps → Samsung Internet → Storage

Clear cache and clear data

Open Samsung Internet and see if messenger bar still there.

[kahlua67]

it's still there and I've cleared the cache, but does clearing data wipe out everything?