messages

[popolez]

I dont get a notification sound when i get a text message. Had the same problem for some reason on my s9 but can't remember how to fix this 

[CHMultimedia]

Did you check if you had Do Not Disturb or if you are on Vibrate/Mute?

Go to Messages/Settings/Notifications/New Messages and check what the notification sound is set to.

[sagebrush]

I have the same problem but only when my phone is on lock screen. I dont get an audio notification. I do get audio notification when screen is active. I've checked every notification setting and all switches seem to be on. any advice?

[popolez]

yess I figured before I post anything I should search the forum first... I did solve my issue thx tho.

[Kinsley]

Hi popolez,

Glad to know that your query is resolved.

Thanks, CHMultimedia for sharing the information.

[FearYYZ]

I have a new S20 and I'm not getting any sound when I get new messages. It vibrates and I have checked to make sure that notification is on.

[Kinsley]

Hi FearYYZ,

Please follow the below steps and get back to us with the result:
Open Settings >> Touch Notifications >> Touch an app (select an app which you want to change notification settings) and select an option:
• Allow notifications: Receive notifications from this app.
• Show silently: Do not make a sound or vibrate and blow previews in pop-ups.
• On lock screen: Allow or hide notifications on the lock screen.
• Set as priority: Allow notifications from this app to sound and turn on the screen while Do not disturb mode is turned on.

[FearYYZ]

Thanks for your help. I went back to the Samsung store where I bought it and a young man there helped get it working.

[Kinsley]

Glad to know that your query is resolved now.🙂