Original topic:

Network not switching from WiFi to mobile data

(Topic created on: 01-16-2021 04:10 PM)
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luismonteiro
Beginner Level 2
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Galaxy S

When wifi is disconnected, mobile data does not work. Even the 4g logo does not appear. I have to go to the mobile data icon,disable,enable and immediately the mobile data starts working. 

Any suggestion?

 

 

3 Comments
Halston
Moderator
Moderator
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Galaxy S

Hi luismonteiro,

Welcome to the Samsung Members Community Canada.

Previously known as Smart Network switching, enabling the Adaptive Wi-Fi feature allows your network to automatically switch between Wi-Fi and mobile data automatically to maintain a stable network connection.
- If your Wi-Fi signal becomes weak or unreliable, your phone will switch to mobile data automatically.
- Wi-Fi will turn on automatically when you're within the range of Wi-Fi networks you use frequently.

Note: Enabling Adaptive Wi-Fi may incur additional fees to your service provider.
Please follow the below steps and check:
- Go into the Settings → Connections.
- Tap on Wi-Fi and ensure that it has been enabled.
- Tap on the Advanced button located near the top right of the screen.
- Tap on Adaptive Wi-Fi.
- Toggle the switch to enable Adaptive Wi-Fi.
- Once Adaptive Wi-Fi has been enabled, you can also enable Aggressive switching.

Enabling this feature switches to use a mobile network to access the Internet even when your Wi-Fi Internet connection is only slightly unstable.
Important Note: This may increase your data usage.

Galaxy S
Hi luismonteiro,

I would suggest that do a network reset.

Open Settings → General Management → Reset → Reset Network Settings

Make sure you have Wifi into with you as you need to rejoin Wifi network after. Also, if you have bluetooth device, you need to pair them again.
GalaxyDanny54
Beginner Level 3
Galaxy S

Thank Luis Monteiro your suggestion fixed problem for me!

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