Original topic:

No SIM

(Topic created on: 02-13-2021 08:33 AM)
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Lara
Active Level 1
Options
Galaxy S
Since the most recent update, I'll randomly get a notice saying i don't have a SIM card. I do obviously and will reset my phone.  Once I do that, it'll work again and I'll get and bunch of miss messages or phone calls.  This continues to happen several times a day.  
My phone will also freeze in chrome, or my email and not allow me to scroll until I reset. 
This is unbelievably frustrating and it's been making me use my work phone (iphone) more and I'm starting to consider switching my personal to iPhone. I'm sick of these issues everytime there's an update. 
4 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Nothing to do with any updates. Sounds like you need to get your carrier to give you a new SIM. Hopefully it's just a SIM card issue & not a SIM slot issue. 

Was your phone exposed to any moisture recently?

You can also go to the Interactive tests on Samsung Members & test the SIM for confirmation of any issues with it, but it's definitely not related to the update.

 

As for Chrome & Email issues, you should probably wipe cache for both of those & it SHOULD resolve the problem. 

If you received an Android version update, then I would backup with smart switch & factory reset, but the SIM issue isn't related to any Android version update either. 

Lara
Active Level 1
Galaxy S
no moisture, checked the card already. this all happened since the update so I'm not sure.
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RedDogRabbit
Expert Level 5
Galaxy S

I've never had any issues with the SIM after any update, so I'm very confident in saying that the update has nothing to do with the SIM error. It's quite possible that the SIM is working, but is on the verge of failure. Your carrier should give you a new SIM for free. 

There's absolutely no reason why any update would even touch the SIM. 

You could always boot into recovery & wipe cache, but I doubt that will fix any SIM errors permanently, if at all. 

keagan
Moderator
Moderator
Options
Galaxy S

Hi Lara, Please verify the SIM card as mentioned by RedDogRabbit using the Samsung members app by following the path below.

Open Samsung Members app >> Get Help >> Interactive Checks >> SIM card.

If possible, I suggest you please also check the sim card on another device.

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