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05-26-2022 07:49 AM in
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05-26-2022 08:49 AM (Last edited 05-26-2022 08:51 AM ) in
Galaxy SIt's possible that Bell is "blacklisting" the IMEI of devices not purchased from them for RCS & VoLTE..
Did you check that the VoLTE Toggle is ON in Settings > Connections > Mobile Network?
Did you also check that Chat is enabled in your Messaging app?
In Settings > Connections > Mobile Network did not check that the APN is setup for Bell's Network?
You might want to contact Bell Support, it's not going to be a Samsung device issue, but a Carrier issue.
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05-26-2022 09:07 AM in
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05-26-2022 09:34 AM in
Galaxy SSettings > Connections > Mobile Networks.
This is not there?
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05-26-2022 09:56 AM in
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05-26-2022 09:59 AM (Last edited 05-26-2022 10:00 AM ) in
Galaxy SThen I'd contact Bell. It's definitely a Carrier issue.
Bell would have to enable VoLTE & RCS on your device with their network, that's why it's not showing up as an option.
Bell DOES support both RCS & VoLTE, so it's likely because your device was purchased from Rogers.
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05-26-2022 10:05 AM in
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05-26-2022 10:33 AM in
Galaxy SCall Bell back & if you get the same answer, ask to speak to a Supervisor.
Bell Mobility ABSOLUTELY DOES support VoLTE on your device. The S21 is a "later" model than the S6...
RCS may depend on whether you are using Google Messages or Samsung's Messaging app, but RCS is almost certainly supported with Google Messages.
https://www.bell.ca/Mobility/VoLTE
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05-26-2022 08:50 AM in
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05-26-2022 08:58 AM in
Galaxy SYes, Bell Mobility does support both, but I'm not sure if they require the device to have been purchased from them or not.