Original topic:

Not getting 5G in Canada

(Topic created on: 05-20-2024 12:30 PM)
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mnijhum
Beginner Level 2
Options
Galaxy S
Hi, my galaxy S23 ultra is Vietnam variant(XXV). Recently I moved to Canada and got a SIM that has 5G in my area. But unfortunately the 5G bands are locked in my device and I can not unlock it. I did some research online and found some tools to unlock but nothing helped. Is there any official way to unlock those 5G bands? 
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16 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, please check the below settings again and see if it helps.

1. Check your network mode settings (Settings > Connections > Mobile Networks > Network Mode) and ensure it is set to 5G/LTE/WCDMA/GSM.

2. Verify if 5G coverage is available in your area by contacting your mobile service provider.

3. Confirm that your mobile service plan includes 5G access; if not, upgrade your plan.

4. Restart your phone to see if this resolves the issue.

5. Reset your network settings (Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth).

Thank you.

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mnijhum
Beginner Level 2
Galaxy S
nothing helped.
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RobertZ
Active Level 9
Galaxy S
Of course that didn't help.

You need to find out what bands your carrier supports and if those bands what's available on your area. Then you need to find out what bands your phone supports. If you get a match you should need able to get coverage if your provider doesn't do something like not allow your specific device to do so (you can find that out by calling them).

For example, if you're on Rogers and your area only had band 71 support from them, and your phone doesn't support band 71 (likely if it's an international phone), you won't get a 5G connection.

Were you trying to enable bands via the service menu?
mnijhum
Beginner Level 2
Galaxy S
I can not enable service menu.
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mnijhum
Beginner Level 2
Galaxy S
tried with Samsung Toolkit but failed
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Day_Walker
Active Level 8
Galaxy S
Go into settings. About phone check the midel on gsmarena to see bands it suppirts call carriers youre roaming on to cofirm support.
LiteHouse
Active Level 2
Galaxy S

Enable 5G at the store and if it fails ask the rep to fix it. You are the network customer. If it doesn't work on Bell go to another carrier.

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Day_Walker
Active Level 8
Galaxy S
Hes not a local device owner, only so much store rep can so if bands not suported. Good advice still
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LiteHouse
Active Level 2
Galaxy S
He bought a Sim so he joined a network. The rep has to add 5G to his account in order for it to be connect able. The 5G has to be enabled on the phone, in settings. If it doesn't work at the store it won't work any where else.
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