On call issue while talking on speaker

[KanishaGupta]

Is anyone else facing the issue on the S21 ultra while talking on speaker over a call. The other person on call cannot hear me at times and I have to turn the speaker off in order to continue the call.

Please advise 

[btrthnvr]

No issue here

[Jojo61]

yes

[KanishaGupta]

did you get it resolved?

[GG2]

No issue here either. It's actually quite loud and clear. I had an issue exactly like that a long time ago with a motorola phone where one of cases i bought for the phone was covering a microphone.

[KanishaGupta]

I am not using the phone with case.. And the other person can hear me when I turn the speaker off

[Tallman]

Hi KanisgaGupta,

Try the following and see if it is caused by software.

Open Settings → Apps → Phone → Storage
Click clear data and click clear cache

* This will reset your Phone app settings back to default settings.

If you have no problem reset your phone app settings, try it and test your speaker issue again.

[Valeriya]

Hi, Please follow the path provided by Tallman and get back to us if the issue still persists. Thanks for the response, Tallman.

[KanishaGupta]

I did..Still having the same issue

[Tallman]

Recently, S21 had updates. I assuume your phone did the updates too. Let's try Wipe Cache Partition.


- Power off your phone

- Press and hold Vol up and power key until you are in Recovery mode

- Release both keys

- Use Vol up and down to navigate

- Use Power key to confirm

- Select Wipe Cache Partition

- Select Reboot system

Test speaker phone with someone again. Also try testing with different person.