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08-25-2022 08:28 AM in
Galaxy S- Mark as New
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08-25-2022 08:59 AM (Last edited 08-25-2022 08:59 AM ) in
Galaxy SIf you already Reset your Network Settings, are you sure that both devices, phone and X are in "Pairing Mode", and compatible devices?
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08-25-2022 09:28 AM in
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08-25-2022 09:39 AM in
Galaxy SBefore returning the phone, I'd backup with Smart Switch & Factory Reset. See if you can connect with your Bluetooth devices after.
BUT after you Factory Reset, TEST the Bluetooth Connections BEFORE you Restore anything.. it's possible that there's some app, or something in your Settings that is causing the issue?
I'm not sure how many of your device have been sold, but I don't think that I've seen others with the same issue?
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08-25-2022 09:47 AM in
Galaxy S
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08-25-2022 10:17 AM in
Galaxy SHi, We recommend you to try to perform a diagnostic test on Bluetooth from Samsung Members app.
STEP 1. Open Samsung Members.
STEP 2. Tap on Diagnostics.
STEP 3. Tap on Test hardware.
STEP 4. Choose the Bluetooth to check and optimize the performance.
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08-25-2022 01:36 PM (Last edited 08-25-2022 01:37 PM ) in
Galaxy S
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08-26-2022 01:53 PM in
Galaxy SHi, we are pleased to see that your issue is solved.
Please contact us back if you need any other information.
Please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.
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08-26-2022 04:24 PM in
Galaxy S