S20+ Mic issues during video call

[Entertainer]

Hey, I recently got my S20+ and was testing out everything. I don't know if its a phone issue or software issue but whenever I was on video call (on both whatsapp and duo) my mic dropped. The screen froze for a second and then the other person couldn't hear me for maybe 15 seconds. Is this a common issue right now? Just wondering if you guys are experiencing similar problem

[Tallman]

I don't have S20+. According to what you said, mic dropped and screen froze, this could be software issue or unstable network connectivity.

[Kinsley]

Hi Entertainer, Congrats on your new purchase.

Please check your mic with the Samsung Members app.

Follow these steps. ( Samsung Members app>>Get Help>>Interactive Checks>>Mic. Tap Record to record sound for 3 seconds.

Try a restart, as some time restart will also fix issues.

[imager]

I have a new phone with everything transferred over. How do I clear & deactivate my old phone?

[Tallman]

On yourOld phone. You can go to Settings→ General Management→ Reset
Choose Factory Data Reset

* Make sure you have everything transfer. This process cannot be undo

Then remove the sim card (If you have one in your old phone).

[Mehdibell]

I have the same problem with my s20 ultra only in video call people can't hear me clearly 😭😭