S20 ULTRA SCREEN RECORDER ISSUE

[PRXTH1M]

Hey guys is there any S20 ultra users over here i am getting some problems while recording game like frame rates are dropped in video and that video is becoming choppy and none samsung staff is helping me regarding this maybe you guys know🥺😔

[Cassidy]

Maybe this should help you, 

Please check the following settings on your device:

Open Settings >> Advance features >> Screenshots and Screen recorder >> Select Sound option and Video quality option and slider option.

I hope it will help you.

@Kinsley solution for Note10plus

[PRXTH1M]

nope no solution btw thanks for the info

[makeanimationssmooth]

clear cache partition?

[PRXTH1M]

which app? i had done this with camera app

[Cassidy]

https://r1.community.samsung.com/t5/Others/Wipe-cache-partition-for-all-devices-EN-FR/m-p/3156063#M1...

Read it carefully and be sure wich one is volume up and volume down if you do it

[Kinsley]

Hey @PRXTH1M,

As mentioned by @makeanimationssmooth and @Cassidy try to clear cache partition and check if the issue is resolved.

Please follow the link provided by @Cassidy for the steps to clear the cache partition.

[PRXTH1M]

actually i cant see s20 ultra in list

[Kinsley]

@PRXTH1M,

Below are the steps to wipe the cache partition for the S20 series, which is the same for S20 Ultra.

1. Switch off the Samsung Galaxy S20 completely

2. Press and hold the Volume up key and the Power/Bixby key simultaneously.

3. Release the buttons when the Android recovery screen appears on the display.

4. Use the Volume down key until you highlight "Wipe Cache Partition".

5. Press the Power/ Bixby button to select the entry.

6. confirm the operation again by selecting "Yes". Now the Wipe Cache Partition will be executed. Then select "Reboot System Now" using Volume buttons and enter it using the Power button.

[Cassidy]

PRXTH1M

it's the same way to go when you Wipe Cache Partition any S20, this is why i wrote S20 Series...Maybe i should change that ?