Following a recent update to the February security patch on my Samsung Galaxy S23 Ultra, I've encountered an issue with my mobile data connectivity in certain indoor locations. My network provider is Rogers (Canada). While my Wi-Fi and outdoor mobile data function normally, my internet access ceases entirely indoors.
I have already attempted several troubleshooting steps, including resetting network settings, manually selecting my network, testing with a different SIM card, using a VPN, verifying APN settings, and confirming with Rogers that no network outages exist. I even performed a factory reset of my device. Customer service suggested sending my phone for repair, a solution I'm unable to pursue due to lacking a backup device. I suspect the problem is software-related.
I would be grateful for any assistance or suggestions from the community or Samsung support.
Can you do a phone diagnostic test. Open Samsung Member App, tap supports and tap phone diagnostic. Here is the link for additional info. https://www.samsung.com/ca/support/mobile-devices/how-to-use-diagnostics-in-samsung-members/ post your screenshot here. If the device requires attention. You will need to get it repair. You can back up from the clouds or smart switch to pc or usb external hard drive.
We are sorry to hear that your'e experiencing this issue with your device after an update. We appreciate your efforts in performing all the possible troubleshooting steps to resolve the issue.
Unfortunately, the issue still persists we recommend visiting a Samsung Authorized service center to get the device examined by the service technician to get it fixed.
Could be that the new software didn't install properly or that there is a unique situation with their configuration. Just look at how many complaints there are after an update. Anyway, if the OP doesn't want to take it to a service center and is willing to do factory resets then it's an option.
