Original topic:

S24 ultra camera issue

(Topic created on: 01-17-2025 12:35 PM)
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epic905
Beginner Level 2
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Galaxy S
Hi community,

Previous owner of s10+, s22 ultra

I bought s24 ultra 2 months back and realized the camera is not working as expected. I realized this thing when i compared with my friend s24 ultra and i could see significant difference. Yes from the day 1 i was also like hmm why pics are not better then my s22 ultra.

I opened support case twice where online chat they did following

1. Hard reset
2. Change camera setting
3. Soft reset, clear cache of camera, made changes to camera assistant apps and other things.

After that i used phone for some time but when i again compared with my friends phone i would say difference is still there.

I feel my phone is defective which was case when i got s10+ . Now when i asked samsung to replace the phone they are saying in 15 days time frame only we can change.

Anyone having issue with s24 ultra camera. The specs does not align with picture quality.
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2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi epic905,

We are sorry to hear this issue from you and certainly understand how frustrating that must be for you to experience camera issues on your Galaxy S24 Ultra. Please try the below steps to address the camera issue:

Test with Diagnostics: Open the Samsung Members app > Support > Diagnostics > Camera. Run the diagnostic test to check if the camera hardware is functioning properly.

Test the same settings as your friend's S24 Ultra to ensure you're using similar conditions.

If diagnostics indicate no issue but quality differences remain, visit a Samsung Authorized Service Center for inspection.

https://www.samsung.com/ca/support/service-center/

Thank you.

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epic905
Beginner Level 2
Galaxy S
Hi Helenna, yes same things have already been performed and difference still remain. Finally i will walk to the store hopefully they replace and give new device as i see on forum people did that and they could see significant changes.. may be my phone is part of that batch which might have issue
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