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01-17-2025 12:35 PM in
Galaxy S
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01-17-2025 12:48 PM in
Galaxy SHi epic905,
We are sorry to hear this issue from you and certainly understand how frustrating that must be for you to experience camera issues on your Galaxy S24 Ultra. Please try the below steps to address the camera issue:
Test with Diagnostics: Open the Samsung Members app > Support > Diagnostics > Camera. Run the diagnostic test to check if the camera hardware is functioning properly.
Test the same settings as your friend's S24 Ultra to ensure you're using similar conditions.
If diagnostics indicate no issue but quality differences remain, visit a Samsung Authorized Service Center for inspection.
https://www.samsung.com/ca/support/service-center/
Thank you.
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01-17-2025 12:51 PM in
Galaxy S